Frequently Asked Questions
Everything you need to know about your Midwinter Co. experience
How long will it take to receive my order?
Standard shipping typically takes 3-5 business days within the continental US. International orders may take 7-14 business days depending on the destination and customs processing.
What is your return policy?
We offer a 30-day return window for all unworn items in their original packaging. Please note that sale items and customized pieces are final sale and cannot be returned.
How do I know what size to order?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Buy Now, Pay Later options through Klarna or Afterpay.
Are your materials sustainably sourced?
Yes, at Midwinter Co., we are committed to ethical fashion. We use organic cotton, recycled polyester, and work exclusively with Fair Trade certified factories.
Can I change or cancel my order after it has been placed?
Orders are processed quickly to ensure fast delivery. You can change or cancel your order within 60 minutes of placement by contacting our support team via live chat or email.